You will get a one year adoption of your chosen word and adoption certificate and letter. Your name will appear on the website as having adopted the word when other people search for it.

Adoptions are for one year. We will send you an e-mail at the end of your adoption period to give you the opportunity to renew it.

We are sorry but that word might have already been adopted and is still exclusive. We are phasing this out so you will be able to adopt it once the exclusive period is up. Or you might have searched for a word in its plural, in which case it won’t feature (try it in the singular). If it’s an inappropriate or offensive word, then it may have been filtered out as it was deemed unsuitable for a children’s charity.

The website will show when the current adoption period is up. You can enter your email address and you will be notified if and when that word becomes available. Alternatively you can also choose to adopt a similar word from the list we suggest.

When the word has been ordered as a gift, the recipient is not able to give permission for their name to appear on the website. We have therefore taken the decision to use the name of the person placing the order.

Of the £15 you pay for an adoption, it all comes to I CAN. We then have to pay the printing costs of the adoption pack (if you have ordered one) which are 20% of the donation.

If you add Gift Aid to your donation, then we get to reclaim the tax on your donation as well, making the gift worth £19.

When adopting a word from Adopt a Word, you are making a donation to support I CAN’s vital work and your money will be used wherever the need is greatest to support and improve children’s speech, language and communication. If you would like more information, please visit the I CAN website www.ican.org.uk.

At the checkout, you will be given the opportunity to add a donation on top of your shopping basket costs.
If you don't wish to adopt a word at this time but still would like to make a donation, please go to www.ican.org.uk/supportus.

Please refer to your original thank you email and in here there is a link which takes back to the site and allows you to order more merchandise."

The type of information we collect about you includes: your name, address, phone number, e-mail address and credit/debit card details, the name of any third party provided by you in connection with your order, or any other information provided by you by filling in forms on the website. We will never collect sensitive personal data about you without your explicit consent.

We will not store your credit card details – credit card transactions are processed by a recognised third party merchant Secure Trading Limited.

I CAN is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We do not allow third parties access to our customer list except when it is required by law.

We will contact you by e-mail only if you have consented to this. Any future e-mails resulting from your details being stored will allow you to ‘opt-out’ from. We may contact you by telephone if you have not opted out of being contacted in this way. We may also contact you by post. At all times you can request that we do not contact you. We do not spam and only send information that we think is of interest to you.

We accept the following cards: Visa, MasterCard, MasterCard Debit, Switch/Maestro, Solo and Visa Delta. If you do not live in the UK or have a UK bank account you will need to make a payment by credit card.

Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop. We use a recognised third party merchant Secure Trading Limited as our payment service provider. Being fully accredited as a Level 1 compliant provider - the highest level of compliance - under the Payment Card Industry Data Security Standard (PCI DSS), Secure Trading Limited securely process credit and debit card details.

Thank you for adopting a word. Please send an e-mail to info@adoptaword.com with the word you have adopted, your details and your order reference and we will be happy to arrange for gift aid to be claimed.

We are very sorry but, as stated in the terms and conditions, we are unable to give refunds on merchandise items unless there is a fault, as we are a charity and most items are printed to order with personalisation. Your word adoption is a donation to our charity so we prefer not to refund these as it will end up costing us money in administration fees.

We can only deliver the adoption packs and merchandise within the UK. However, you can adopt a word and print out your own certificate from a pdf link.

Please select ‘no’ when asked if you would like an adoption pack. When you have completed and paid for your word, you will be sent an e-mail with a link to the pdf of your certificate.

Once your order has been dispatched, an automated email is sent to your registered e-mail address letting you know.

Please allow us 10-14 working days for delivery. If your order had been placed for longer, we are very sorry for the inconvenience. Please note your order reference and contact us by phone on 0845 225 4073 or by e-mail: info@adoptaword.com. We will arrange for another pack / merchandise to be sent out to you, which you will receive within 10 working days.

We are very sorry for the inconvenience. Please note your order reference and contact us by phone on 0845 225 4073 or by e-mail: info@adoptaword.com. We will arrange for another pack / merchandise to be sent out to you, which you will receive within 10 working days.

We are very sorry for the inconvenience. Please note your order reference and contact us by phone on 0845 225 4073 or by e-mail: info@adoptaword.com. We will arrange for another certificate to be sent out to you, which you will receive within 10 working days.

Adoption packs and merchandise are being sent out separatley so one may arrive before the other. They are both being sent first class so should arrive with you soon. Please wait for a few more days.